OnPoint Bubs Returns

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CONTACT INFORMATION

Melbourne,

Victoria, 3020

Australia

support@onpointonlineshop.com

Do you have any questions about any of our products? Send us an email and we’ll get in touch shortly.

RETURNS AND REFUNDS

How do I exchange or return a product?

You have 14 days to return an item from the date you received it if the item is faulty or not as described. We do not process returns or provide refunds for change of mind.

To be eligible for a return, your item must be unused and in the same condition that you received it. Please, contact us before sending your item back to us and provide us with a brief description and images to support your claims, so that we can approve the return and refund.

Your item must be in the original packaging and it needs to have the receipt or proof of purchase.

Which items cannot be returned?

For purposes of hygiene we can not accept the following items:
Bottles and dummies
Underwear
Swimwear
Earrings
Headbands and hairclips

We cannot accept returns if:
An item is returned without tags.
An item is returned dirty, worn or shows sign of being used.

Can I receive a refund on my purchase?

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Who pays for shipping if the item is faulty?

We will be responsible for paying shipping costs for returning the item that is faulty.

If you receive a refund, the cost of return shipping will be added to your refund.

What happens if I receive the wrong product?

If you have received the wrong product, please contact our Customer Service via our web form on the customer service page. We will contact you within 24 hours on a working day. Ensure that all the information you provide to us is correct, as we can’t update it into the system once the order is received by the warehouse.